Get in Touch With Us
This page tells you how to reach the editorial team behind Social Casinos, what kinds of questions we can actually help with, and where you need to go instead when the issue sits with a sweepstakes operator rather than with us. We cover new sweepstakes casinos and social casino platforms available to US players, so most of the mail we get falls into a handful of predictable categories — and some of it is better answered in minutes by the operator's own support desk than in days by us.
Email Us Directly
Email is the only channel we run. Write to [email protected] and a person on the editorial side will read it. We aim to reply within two business days; correction requests get looked at first.
A few details make the reply useful rather than a request for more information:
- The page you're writing about — a link or the page title. Our reviews change as operators change their terms.
- Your state — availability, age minimums and redemption rules differ across the US, and a general answer is often wrong for a specific state.
- The exact wording you're questioning — quoting the sentence you think is out of date saves a round trip.
- Screenshots, where relevant — particularly for promotional terms that appear to have shifted since we last checked.
Please don't send account numbers, passwords, verification documents, card details or copies of your ID. We have no access to any operator's systems and no legitimate reason to hold that information.
Where Our Money Comes From
Being upfront about this matters, because it shapes what you can reasonably expect from us. Social Casinos may earn a commission when a reader signs up through a link on this site. That commission does not buy a position in our rankings, does not soften a review, and does not stop us publishing a limitation next to an offer. If you believe a write-up reads as if it were bought, say so in an email — we'd rather argue the point with evidence than let it sit.
We also don't take payment to remove criticism, and we don't accept guest posts or link placements dressed up as reader correspondence.
What We Can Help With — and What We Can't
| Write to us about | Go to the operator about |
|---|---|
| Outdated offer terms or redemption thresholds on our pages | A pending Sweeps Coins redemption on your account |
| A state listed as eligible that no longer appears to be | Identity verification (KYC) documents and their status |
| Feedback on how a comparison is structured | Account closure, self-exclusion or deposit limit requests |
| Suggestions for platforms we haven't covered yet | Missing Gold Coins from a coin package purchase |
| Press, partnership and media enquiries | Disputes over playthrough requirements or coin expiration |
We are an independent comparison publisher. We cannot credit coins, release a redemption, reopen a closed account or overturn an operator's decision. What we can do is read the published terms alongside you and tell you plainly what they say.
Questions About the Sites We Rank
Most reader mail concerns the newer platforms at the top of our list. Here is what we can say about the leading three, including the parts that generate the most questions.
Spinblitz
Spinblitz sits first in our ranking with an editorial rating of 10.0, largely because it is one of the more visible recent launches in the US sweepstakes space and its welcome structure is unusually large on the Gold Coin side. The advertised offer is 100 Million Gold Coins with the BLITZ JACKPOT. Read that carefully before emailing us about it: Gold Coins are the play-for-fun currency and cannot be redeemed for prizes under any circumstances. Only Sweepstakes Coins carry redemption value, and they arrive through separate promotions, daily rewards or the no-purchase method of entry. Registration and any promotional entry are subject to the site's official rules, age minimum and state eligibility list. Limitation: a headline Gold Coin figure tells you nothing about how easy or hard the Sweeps Coins side is to build, and that is the part that actually matters for redemption.
Lone Star
Lone Star rates 9.9 with us and draws attention because its welcome package names both currencies explicitly: up to 500k GC and 105 Free SC. That transparency is the reason it appears this high — a reader can see the sweepstakes side of the offer without digging. The word "up to" is doing real work, though: the full amount typically depends on completing a sequence of steps or purchases, and the SC portion will carry promotional playthrough conditions before any redemption request can be made. Limitation: tiered offers like this are the single biggest source of confused emails we receive, precisely because the advertised maximum and the amount most accounts actually receive are rarely the same number.
Casino.Click
Casino.Click rates 9.8 and is included for readers who prefer a smaller, lower-commitment entry point rather than a large headline figure. Its offer is 150 Extra Coins and 10 Free Spins, with the spins tied to specific titles chosen by the operator. Limitation: free-spin promotions usually convert to the non-redeemable currency by default, and the terms are where you find out which. Check the promotion page before assuming spin winnings are redeemable.
Others you may be writing about
We also cover SplashCoins (200% Welcome Offer), Free Spins (950,000 GC + SC 75 + 20 Free Spins on Gorilla Slot), Lucky.me (40,000 GC and 40 Free SC Welcome Bundle), Crown Coins (150% Welcome Bonus), Crash Duel (200,000 GC + 100 Free SC), Spree (25,000 GC Welcome Offer) and Mr Goodwin (125,000 Free Coins on sign-up). All of these offers are subject to each operator's official rules and can change without notice. If you find one of them stated incorrectly on our site, that is exactly the kind of message we want.
Purchases, Redemptions and the Free Entry Route
Since money questions dominate our inbox, here is the general shape of it — check the specific operator's terms for the numbers that apply to you.
Taking part without paying. Legitimate sweepstakes casinos operate on a no-purchase-necessary basis. There is an alternative method of entry, commonly a mail-in request following the format set out in the official rules, plus daily login rewards and promotional drops of free Sweeps Coins. Buying a coin package is optional and buys Gold Coins for entertainment; the Sweeps Coins that accompany a purchase are promotional.
Paying in. Where purchases are supported, US platforms commonly accept debit cards, ACH or online bank transfer, and various online payment providers. Availability differs by operator and sometimes by issuing bank.
Being paid out. Prize redemption requires identity verification first — government photo ID, sometimes proof of address, and account details that match. Expect a minimum redemption threshold, a cap on how much can be redeemed in a period, and promotional playthrough on any Sweeps Coins received as a bonus. Processing is not instant; operators publish their own timeframes and those timeframes start after verification clears, not after you submit the request. Redeemed prizes may be taxable under federal and state rules, so keep your records.
Games and the Other Products These Operators Run
If you're emailing to ask what's actually available, the libraries on these platforms generally break into slots (including progressive jackpot titles), table games such as blackjack, roulette and baccarat, live dealer rooms where the operator supports them, and instant or crash-style games — Crash Duel's name points at that last category. RTP and volatility figures come from the individual game providers and are published in-game; we don't restate them, because they vary by title and occasionally by configuration.
Several operators in this space also run adjacent product lines — social sportsbook or prediction-style products using the same dual-currency structure, and standalone mobile apps with their own reward schedules. These sit under separate official rules from the casino product, so a Sweeps Coin balance or a promotion may not carry across. Ask the operator before assuming it does.
Eligibility, State Rules and Responsible Play
We cannot tell you whether a given platform is lawful for you personally, and we won't pretend otherwise. Availability varies by state. Some states restrict or prohibit sweepstakes casinos outright, some have taken enforcement action, and operators independently choose not to serve certain states based on their own legal assessment. These positions change frequently. Check the operator's current eligible-state list and its official rules, use geolocation-verified access as they require, and seek your own guidance if you have a legal question.
Age minimums are usually 18+, though some operators set 21+ across the board or in particular states. Accounts for anyone under the stated minimum are prohibited.
If your message concerns problem gambling — your own or someone else's — say so and we will point you to independent support. The National Council on Problem Gambling and Gamblers Anonymous both operate nationally, operators offer self-exclusion and purchase limits on request, and third-party blocking software can restrict access at the device level. We are not a counseling service and won't try to act as one.
Corrections, Complaints and Rights Requests
- Corrections — send the page, the claim and what you believe to be accurate. We re-verify against the operator's published terms and update or explain why we haven't.
- Complaints about our coverage — set out what you think we got wrong and why. If it's a fair hit, we say so in the amended copy.
- Complaints about an operator — raise it with their support and their published complaints procedure first. Tell us the outcome; patterns across readers do influence how we rate a platform.
- Privacy and data requests — email the same address with your request stated clearly, and we'll handle it directly.
Before You Write
A fair number of questions are already answered on the site. Our reviews and comparisons cover offer terms, redemption conditions and state availability for each platform we list, and readers interested in how operators outside US-regulated frameworks are structured sometimes find our coverage of casinos operating without GamStop restrictions in the UK a useful contrast — different market, different rules, but the licensing distinction is instructive.
Everything on this page was reviewed on {{ fact_check_date }}. If something has drifted since, tell us — that's the most useful email we get.